Terms of Service

These Terms of Service (the "Terms") constitute a legally binding agreement between you, and, where you use the Service on behalf of a firm, company, partnership, or other entity, that entity (collectively, "you", "your", or "Customer"), and AutoGenIQ ("AutoGenIQ", "we", "us", or "our"), governing your access to and use of the AutoGenIQ website, applications, platform, and all related products, features, and services (collectively, the "Service").

By accessing, registering for, or using the Service — or by clicking "I agree", booking a demo, or otherwise indicating your acceptance — you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not access or use the Service.

If you are entering into these Terms on behalf of an entity, you represent and warrant that you have the authority to bind that entity, and references to "you" include that entity.

You must be at least 18 years of age and capable of forming a legally binding contract under the Indian Contract Act, 1872 to use the Service. By using the Service, you represent and warrant that you meet these requirements and that all registration information you provide is true, accurate, current, and complete.

The Service is intended primarily for use by Chartered Accountant firms, tax professionals, and their authorized staff operating in India. You are responsible for ensuring that your use of the Service complies with all professional, ethical, and regulatory obligations applicable to you, including those of the Institute of Chartered Accountants of India (ICAI).

To access certain features you must create an account. You agree to: (a) provide accurate and complete information; (b) keep your information up to date; (c) maintain the confidentiality of your login credentials; and (d) accept sole responsibility for all activities that occur under your account.

You are solely responsible for safeguarding your passwords, API keys, and any other access credentials. You must notify us immediately at the contact details below of any unauthorized use of your account or any other suspected breach of security. We are not liable for any loss or damage arising from your failure to protect your credentials or from any unauthorized access that results from your acts or omissions.

We may suspend, restrict, or terminate your account at our discretion if we reasonably believe these Terms have been violated, if required by law, or to protect the security or integrity of the Service or other users.

AutoGenIQ provides a practice management platform for CA firms, which may include compliance and deadline tracking (such as GST, TDS, ROC, and Income Tax), client management, work assignment, document collection, reporting, notifications, and related tools.

The Service is a software tool intended to assist you in managing your practice. It is not a substitute for professional judgment, legal advice, tax advice, or independent verification. AutoGenIQ does not provide accounting, tax, legal, or financial advisory services, and nothing in the Service constitutes such advice. All compliance decisions, filings, and deadlines remain your sole responsibility.

We may add, modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

While we aim to provide accurate compliance information, deadlines, alerts, and reminders, these are provided for convenience only and may be incomplete, delayed, inaccurate, or unavailable due to changes in law, third-party data sources, technical issues, or other factors beyond our control.

You acknowledge and agree that you are solely responsible for independently verifying every deadline, calculation, filing requirement, and piece of data before relying on it. The AutoGenIQ Parties are not liable for any missed deadline, penalty, interest, fine, disallowance, or any other loss arising from your reliance on information within the Service.

"Customer Data" means all data, documents, files, and information that you or your authorized users submit to, upload to, or generate through the Service, including data relating to your clients. As between you and AutoGenIQ, you retain all ownership rights in Customer Data.

You grant AutoGenIQ a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and use Customer Data solely as necessary to provide, maintain, secure, and improve the Service, and as otherwise described in our Privacy Policy.

You represent and warrant that you have obtained all necessary rights, consents, and authorizations from your clients and any other data subjects to submit their data to the Service and to permit the processing described in these Terms and the Privacy Policy. You are solely responsible for the legality, accuracy, and quality of Customer Data.

You agree that you will not, and will not permit any third party to:

• use the Service in violation of any applicable law, regulation, or third-party right;
• upload or transmit any material that is unlawful, infringing, defamatory, malicious, or that contains viruses, malware, or harmful code;
• attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by law;
• copy, modify, distribute, sell, resell, sublicense, or lease any part of the Service without our prior written consent;
• interfere with or disrupt the integrity or performance of the Service, including by conducting denial-of-service attacks or circumventing security or rate-limiting measures;
• use automated means (bots, scrapers, crawlers) to access the Service in a manner that sends more requests than a human could reasonably produce; or
• use the Service to build a competing product or to benchmark it for a competitor.

Access to certain features requires a paid subscription. Fees, billing cycles, and plan details will be presented to you at the time of purchase or in a separate order form. Unless stated otherwise, all fees are exclusive of applicable taxes (including GST), which you are responsible for paying.

Subscriptions may renew automatically at the end of each billing period unless cancelled in accordance with the cancellation instructions. Except as required by law, fees are non-refundable and payments are non-cancellable once made. We may change our fees on reasonable prior notice; continued use after a fee change constitutes acceptance of the new fees.

If any payment is overdue, we may suspend or terminate your access to the Service and charge interest on overdue amounts to the extent permitted by law.

The Service, including all software, text, graphics, logos, designs, trademarks, and other content (excluding Customer Data), is owned by AutoGenIQ or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes only.

All rights not expressly granted are reserved. You may not use our trademarks, branding, or logos without our prior written permission. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

The Service may integrate with or link to third-party services, websites, or products (for example, calendar tools, payment processors, government portals, or communication platforms). We do not control and are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies. The AutoGenIQ Parties are not liable for any loss or damage arising from your use of, or reliance on, any third-party service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THE AUTOGENIQ PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS. NO ADVICE OR INFORMATION OBTAINED FROM THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

This section applies in addition to, and does not limit, the disclaimer set out at the top of these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE AUTOGENIQ PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE TOTAL AGGREGATE LIABILITY OF THE AUTOGENIQ PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO AUTOGENIQ FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR 1,000.

Some jurisdictions do not allow certain exclusions or limitations; in such cases, the exclusions and limitations above apply to the fullest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless the AutoGenIQ Parties from and against any and all claims, liabilities, damages, losses, penalties, fines, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data or your clients' data; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right, including any privacy or intellectual property right; or (e) any data breach, leak, or unauthorized access to the extent caused by your acts, omissions, or failure to secure your account or systems.

These Terms remain in effect while you use the Service. You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay fees, or if we are required to do so by law or to protect the Service or other users.

Upon termination, your right to use the Service ceases immediately. We may delete Customer Data after a reasonable period following termination, subject to the retention terms in our Privacy Policy and applicable law. You are responsible for exporting your data before termination. Provisions that by their nature should survive termination (including limitation of liability, disclaimers, indemnification, and governing law) shall survive.

The AutoGenIQ Parties shall not be liable for any failure or delay in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, internet or telecommunications failures, power outages, cyber-attacks, or failures of third-party service providers.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to the arbitration provision below, the courts located in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

Any dispute, controversy, or claim arising out of or relating to these Terms may, at our election, be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be in India, the language shall be English, and the arbitral award shall be final and binding on the parties.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where changes are material, take reasonable steps to notify you. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between you and AutoGenIQ regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them freely. Headings are for convenience only.

If you have questions about these Terms, please contact us at:

AutoGenIQ
Email: legal@autogeniq.in